Returns and Exchanges Policy

Opened Products:

The return policy for opened/used products lasts 7 days after delivery. Products that are opened and have been used are eligible for website credit (issued in the form of a e-gift card). Additionally, customers found abusing or manipulating this program will forfeit the ability to return opened items and potentially future orders. Eligibility for this program will be determined at the discretion of Twice as Good Hair.

Unopened Products:

To be eligible for a refund, your item must be unused and in the same condition that you received it. The refund policy for a full refunds lasts 30 days. Product will not be accepted for refund beyond 30 days after purchase. Please follow this return link to initiate return.

Additional non-returnable items: 

Gift cards Refunds (if applicable): Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment (could take several business days depending on form). 

Late or missing refunds (if applicable):

If you haven’t received a refund yet, check your bank account and then contact your credit card company. It may next several business days to appear. There is often some processing time before a refund is posted. Once all steps have been completed and issues still arise, please contact us at hello@twiceasgoodhair.com.

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded (opened or unopened).

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@twiceasgoodhair.com.