Returns
We want you to love your results and your experience with us.
Opened Products
We offer a 7-day window from delivery for opened or lightly used products. Approved returns will be issued as store credit via e-gift card.
To maintain the integrity of this offering, all returns are reviewed, and eligibility is determined at our discretion. Misuse of this policy may result in loss of return privileges.
Unopened Products
Items that remain unused and in their original condition may be returned for a full refund within 30 days of purchase.
Returns requested after 30 days are not eligible.
To initiate a return, please use our return portal.
Shipping & Delivery
We partner with Route package protection to safeguard your order in transit.
If Route is not selected at checkout, responsibility for the package transfers once it leaves our facility. In these cases, we are unable to replace or refund items that are lost, stolen, or damaged during shipping.
For complete peace of mind, we highly recommend opting in.
Additional Details
Non-Returnable Items
Gift cards are final sale.
Refunds
Once approved, refunds are issued to your original form of payment. Please allow several business days for processing.
Delayed Refunds
If your refund has not appeared, we recommend checking with your bank or card provider, as processing times can vary.
For further support: customercare@twiceasgoodhair.com
Sale Items
All sale items are final sale and not eligible for refund.
Exchanges
We replace items only if they arrive defective or damaged. Please contact us within a reasonable timeframe at:
customercare@twiceasgoodhair.com
