Effective Date: 7/7/26

Last Updated: 7/7/26

These Terms & Conditions (“Terms”) govern your access to and use of the website located at twiceasgoodhair.com (the “Site”), and any products, services, content, features, text message communications, and tools offered by Twice As Good Hair (“we,” “us,” or “our”). By visiting our Site, creating an account, placing an order, opting in to text messages, or otherwise using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site or our Service.

These Terms apply to all visitors, customers, and other users of the Site (collectively, “users,” “you”). Our Site is hosted on the Shopify platform, which provides us with the e-commerce infrastructure used to sell our products to you.

1. Eligibility

By using this Site, you represent that you are at least 18 years of age, or the age of majority in your jurisdiction, or that you are accessing the Site under the supervision of a parent or guardian. You may not use our products or Service for any unlawful purpose, and you may not, in connection with your use of the Service, violate any applicable local, state, federal, or international law.

2. General Conditions

  • We reserve the right to refuse service to anyone, for any reason, at any time.
  • You understand that information you provide (excluding payment card information) may be transferred unencrypted and may involve transmissions over various networks, and may be altered to conform to the technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer.
  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

3. Products & Pricing

All products are offered subject to availability. We make every effort to display product descriptions, ingredients, and images accurately, but we do not warrant that product descriptions, images, pricing, or other content on the Site are accurate, complete, current, or error-free. We reserve the right to correct any errors, limit quantities, refuse orders, or discontinue any product at any time without prior notice. Prices for our products are subject to change at any time.

Our hair care products are cosmetic products intended for external use on hair and scalp. Statements regarding our products have not been evaluated by the U.S. Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. Individual results vary; testimonials and before/after images reflect individual experiences and are not a guarantee of specific results.

4. Orders, Billing & Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made on the Site, and to promptly update such information as needed. We reserve the right to refuse or cancel any order, including orders that appear to be placed by resellers, distributors, or that involve suspected fraud or unauthorized or illegal activity.

5. Subscriptions & Recurring Orders

Some of our products are available on a recurring subscription basis (for example, delivery every 4 or 6 weeks). If you choose a subscription option, this Section 5 applies in addition to the rest of these Terms.

Automatic Renewal: By enrolling in a subscription, you authorize us to automatically charge your payment method on file at the start of each renewal period, at the frequency and price disclosed to you at checkout, until you cancel. Your subscription will continue and automatically renew until you cancel it as described below; it does not have a fixed end date unless stated otherwise at checkout.

Price Changes: If the price of your subscription changes, we will notify you in advance of the next charge reflecting that change, using the email address or phone number on file. Continuing your subscription after such notice constitutes your acceptance of the new price.

How to Cancel: You may cancel your subscription at any time, for any reason, with no cancellation fee, by logging into your account on the Site, by emailing customercare@twiceasgoodhair.com, or by calling +1 (814) 248-2430. Cancellation requests received before your next scheduled renewal date will take effect before that next charge; cancellation requests received on or after a renewal date may not prevent the charge already in process, but no further charges will occur.

No Minimum Commitment (Unless Stated): Unless otherwise disclosed to you at checkout, our subscriptions do not require a minimum number of shipments and may be canceled at any time.

These subscription terms are intended to comply with applicable state and federal automatic renewal laws, including California's Automatic Renewal Law. If you believe your subscription was not disclosed clearly, was charged without your authorization, or was not canceled in accordance with these Terms, please contact us using the information in Section 18 below so we can correct it.

6. Returns & Exchanges

Returns, exchanges, and refunds are governed by our Returns & Exchanges Policy, available on the Site, which is incorporated into these Terms by reference.

7. SMS / Text Messaging Terms

By providing your mobile phone number to Twice As Good Hair through our website opt-in form, checkout, or our Instagram/TikTok messaging assistant, and by affirmatively checking the applicable consent box(es), you agree to receive recurring automated and/or manual text messages (SMS/MMS) from Twice As Good Hair, including (depending on your selection): marketing messages about special offers, discounts, and promotions, and/or non-marketing messages such as order updates, hair-care recommendation follow-ups, and customer service communications. Consent to receive marketing text messages is never required as a condition of purchasing any product or service.

Message Frequency: Message frequency varies based on your interactions with us and the program(s) you opt into. As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have questions about your text or data plan, please contact your wireless carrier.

How to Opt Out: You can cancel SMS messages at any time by texting “STOP” to the number from which you are receiving messages. After you text “STOP,” we will send you a one-time confirmation message that you have been unsubscribed. After this, you will no longer receive SMS messages from that program. If you want to start receiving messages again, simply opt in again the same way you did the first time, and we will resume sending messages.

How to Get Help: If you are experiencing issues with the messaging program, you can reply with the keyword “HELP” for more assistance, or contact us directly using the information in Section 18 below.

Carriers: Carriers, including AT&T, T-Mobile, Verizon, and other participating U.S. wireless carriers, are not liable for delayed or undelivered messages.

How We Handle Your Mobile Information: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell, rent, or trade your mobile phone number or SMS opt-in/consent data to any third party for marketing or promotional purposes, under any circumstances.

8. Optional Tools & Third-Party Links

We may provide access to third-party tools (including AI-assisted chat and messaging tools) over which we neither monitor nor have control. Such tools are provided “as is” and “as available” without warranties of any kind. Our Site may also contain links to third-party websites that are not owned or controlled by us; we are not responsible for the content, privacy policies, or practices of any third-party websites.

9. User Comments & Submissions

If you send us comments, ideas, suggestions, or other materials, you agree that we may use, edit, publish, and distribute such submissions without restriction or compensation to you. You agree that your submissions will not violate the rights of any third party or contain unlawful, abusive, or harmful content.

10. Information We Collect & How We Use It

When you use the Site, place an order, contact us, or interact with our Instagram/TikTok messaging assistant, we collect information such as your name, email address, phone number, shipping and billing address, order history, the hair-profile details you choose to share with us, and the content of your communications with us. We use this information to fulfill orders, provide the personalized recommendations you request, send you the messages you have opted into, respond to inquiries, improve our Site and Service, prevent fraud, and comply with applicable law.

We take reasonable precautions to protect the information you provide to us, both online and offline. Sensitive information, such as payment card data, is encrypted during transmission. Access to personal information is limited to employees and service providers who need it to do their jobs.

You may, at any time, contact us using the information in Section 18 below to request to know what personal information we hold about you, request correction or deletion of that information, opt out of marketing emails, or opt out of text messages by replying “STOP.” If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, correct, and opt out of the sale or sharing of personal information; we do not sell personal information as defined under the CCPA.

Our Site uses cookies and similar tracking technologies to operate the Site, remember your preferences, and analyze traffic. You can control cookies through your browser settings. Our Site and Service are not directed to children under the age of 18, and we do not knowingly collect personal information from children.

11. Prohibited Uses

You may not use the Site or Service: (a) for any unlawful purpose; (b) to violate any applicable regulations or laws; (c) to infringe upon our intellectual property rights or those of others; (d) to harass, abuse, or discriminate against any person; (e) to submit false or misleading information; (f) to upload viruses or malicious code; (g) to collect or track the personal information of others; or (h) to spam, phish, or scrape the Site.

12. Disclaimer of Warranties; Limitation of Liability

The Site and Service are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, Twice As Good Hair, its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of the Site, our products, or our Service, including any text messaging program or subscription. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless Twice As Good Hair and its affiliates, officers, directors, agents, and employees from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms or your violation of any law or third-party right.

14. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity of the remaining provisions.

15. Termination

We may terminate or suspend your access to the Site, our subscription program, or our text messaging program at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Nothing in this Section waives any non-waivable consumer protection right you may have under the law of your state of residence.

17. Changes to These Terms

We may update these Terms from time to time by posting the revised version on this page with an updated “Last Updated” date. Your continued use of the Site, our subscription program, or our text messaging program after changes are posted constitutes your acceptance of the revised Terms.

18. Contact Us

Questions about these Terms, our data practices, our subscription program, or our SMS messaging program should be directed to:

Business Name: Twice As Good Hair

Email: customercare@twiceasgoodhair.com

Phone: +1 (814) 248-2430

Address: 8775 20th Street, Vero Beach, FL 32966, US

Website: twiceasgoodhair.com